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  1. Kevin Allston
    January 11, 2020 @ 6:37 pm

    Thank you for this post. I’ve wasted a great deal of time trying to follow the misleading Microsoft documentation that instructs to do many of the steps you marked as “not needed”. The official documentation is HORRIBLE and there are pages with many links to follow down this road to nowhere.

    This has me seriously considering cancelling my SMB migration from GSuite to O365. With GSuite, the Google Meets app automatically includes dial-in conference numbers by default with zero-config or hidden extra costs of “Enterprise Plan + Phone add-on” requirements.

    I’m surprised none of the “Gsuite vs O365 review” websites mention this important point, which confirms my assumption that 99% of the review blog posts are from people that haven’t actually used Teams in a real-world SMB environment. I’m glad you took the time to create this excellent post.


  2. sandy
    May 15, 2020 @ 11:54 am

    Our emails went our as soon as we turned on the licenses. The conference line was working great. Now we are getting a “This meeting cannot be found” audio message after you type in the conference ID number. I’ve tried several times to make sure the ID number is typed correctly. Trying to find trouble shooting info on this issue.


  3. Tierra Schmitke
    May 20, 2020 @ 8:08 pm

    Just like your other comment from Kevin, I went through every piece of Microsoft documentation in regards to Audio Conferencing. There are no clear cut instructions and most of the documentation ties you to something about another product like Phone System. Trying to configure Audio Conferencing without clear instructions leads you into an abyss where you get multiple errors about missing other licenses. I wish I would have found this article a month or two ago. Thank you for taking the time to create this.


  4. Hussain Sodawala
    June 2, 2020 @ 3:17 am


    How much Dial Out minute is available by default to a user with Audio Conferencing License?


    • Amira Armond Amira Armond
      June 2, 2020 @ 6:42 am

      Hello Hussain,

      I don’t think Audio Conferencing gives you the ability to dial out.
      That would be the Phone System license, which costs more.


  5. vinita Gupta
    September 23, 2020 @ 10:36 am

    can we use audio conference number for international calling?


    • Amira Armond Amira Armond
      September 23, 2020 @ 10:57 am

      Hello Vinita,

      Audio conference numbers can’t be used to call out from.

      I don’t see anything that would stop an inbound international call to a conference number. It would have standard rates applied either to the caller (if a Toll number) or to the host (if a Toll free number).


  6. Joey
    February 10, 2021 @ 3:17 am

    Hi Amira i went all this steps

    Sign into Office Admin Center with your admin account
    On the left menu, click … Show All to see the other admin centers. Pick the Teams admin center.
    On the left menu, click Users.
    Select the user you want to host dial-in meetings.
    At the bottom of the user view, you will see an area for Audio Conferencing. You can click the Edit button to change your settings.
    You may need to enable Audio Conferencing for the user. In my case, this area updated automatically 20 hours after I assigned the Audio Conferencing license to my user

    But the Audio conference icon is not there and the user has the correct license, it was working before and just disappeared form his app and admin portal


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