Tech Writing, Documentation, and Resilient Processes

Is this story familiar?  The last time you hired a tech writer, your engineers ended up writing everything.  Your tech writer’s contribution was double-spacing each sentence and exporting the document to PDF. 

Technical writers should be technical!

We will take the time to understand the subject so that your staff can do their own jobs.  The first step is reviewing the system and working with your technical team to identify the best solution.  Then our tech writer will create the document you need and thoroughly test it the same way your audience will use it.  No more incomprehensible manuals.  No more missing steps.  

We have created manuals that have step-by-step procedures to solve the most common technical issues at a company.  These manuals were used by help-desk and by users to solve problems themselves, rather than needing escalation.

We have also written procedures and scripts for complicated, repeating tasks like on-boarding new users, performing daily system checks, or administrating a new system.

Most IT professionals hate documentation.  Give them a break and get a fresh viewpoint at the same time.

Proven templates for:

  • Concept of Operations (CONOPS)
  • Quality Management and Team Manuals
  • Administrator’s Guide
  • User’s Manual
  • Disaster Recovery Plan,  Continuity Of Operations Plan (COOP)
  • Requirements Mapping
  • Configuration Management Database